"Would prefer to be answered by a person when calling"

1) What is good about this clinic?

- It is better than the clinic in my local area

2) What could work better for you about this clinic?

- I would prefer to be answered by a person as opposed to a machine when calling the clinic

3) Is there anything that could improve the experience of living with diabetes in between clinic visits (apart from the diabetes going away? )

- I don’t know anything better that could improve my experience of living with diabetes

4) How easy is it to contact the diabetes team for advice in between clinic visits?

- I feel that there should be more points of contact available

5) What sort of contact would you prefer between visits (if any email/skype/face to face/telephone) Why is it good?

- Telephone because I only have a telephone number