"AAC Care none existant"

About: Queen's Hospital, Burton Upon Trent

After being moved from A+E at approxamately 0330 to AAC(ward 9)the problems started my wife went home and returned at 1130am to find me`thrashing about on my bed`in agony other patient`s on the ward informed my wife that i had been in that state for at least 3 hrs with little observation being taken on me.On my wifes return and finding me in such a state a nurse was found and demanded that pain killers were given,this took another 35/40 minutes, even to get this done nurses had to be approached every 5 minutes to find out when the pain killer would be given. Throughout the whole episode there seemed to be a total lack of concern by the staff in this ward.This is proved by the fact that when the nurse brought the double dose of Tramadol and Morphine which had to authorised by two senior staff.The pain killer was left unattended for several minutes while the nurse went somewhere else as she had forgotten something. Thankfully on being moved to ward 11 and put in the care of the consultant and staff, plus the Blue and Red teams of ward 11 the care improved greatly.

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Responses

Response from Queen's Hospital, Burton Upon Trent

Dear Neil Thank you for taking the time to post your comments. We are really sorry to hear about your poor experience of our Acute Assessment Centre (AAC) at the Queen’s Hospitals Burton. This does not reflect the level of care we expect our patients to receive. We would like to investigate your concerns further so we can improve our service for future patients, if you are happy for us to do so, please contact the PALS 01283 593110. In the meantime we will forward your comments to the senior nursing team for AAC as well as alerting the staff on Ward 11 to your positive feedback on their ward. Kind regards PALS team