"daughters care."

About: University Hospital Of North Durham

Being told there is plenty of support and help available for my daughter's allergies was a relief when I was told..only to be let down constantly wkth the lack of communication within the hospital departments. Was told an urgent referral had been done, when I rang to chase this up it couldn't be found on the system and when it has been after 2 days of chasing it up there are no appointments until the end of jan 15!!! Urgent for a 4 month old baby I do not think so utter disgrace this hospital and very unhelpful was told I would get a call from a dietician 2 days in a row still waiting 2 weeks later !!! Certainly would not reccomend. No support and feeling extremely let down and my daughters health is their last concern!! Disgusted.

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your recent experience with your daughter. I am very sorry to hear that you feel you have been let down by the service and we would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774