"Rude and incompetent staff"

About: Vale Community Hospital

It took two receptionists 15 minutes to complete a simple booking in process, then found during the appointment that some of the information had been entered incorrectly anyway. The nurse who treated me was rude, insulting and dismissive. My problem wasn't resolved.

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Response from Vale Community Hospital

Many thanks for taking the time to share this feedback. Naturally, we're concerned to read your comments and would like to find out more so as to identify any opportunities for improvement. Would you be happy to get in touch with our Service Experience team to discuss this matter further? If so, could you please contact them on 0300 421 8313 between 9am and 5pm, Monday to Friday or email: yourexperience@glos-care.nhs.uk We have also passed your comments on to our board of directors and the Matron and her team at The Vale Community Hospital. Best wishes Gloucestershire Care Services NHS Trust

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