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diabolical

Story from nhs.uk

"diabolical"

About: Royal Derby Hospital

attended accident and emergency on thursday 23rd october i was taken into majors after having blood tests i was in agony with abdominal pain and rectal bleeding saw a young dr who said that my blood was ok spoke to her collegue and said nothing can do for me and sent me on my way at almost midnight alone in a taxi 21 mile away from home i have a mental health disorder and myself and husband both feel let down by the nhs system and i feel that all they see is my mental health not physical and felt like i was a big inconvenience and feel i need to take this further

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Responses

Response from Royal Derby Hospital 9 years ago
Royal Derby Hospital

Submitted on 27/10/2014 at 10:55
Published on nhs.uk on 28/10/2014 at 03:00

Many thanks for providing us with this very important feedback following your recent attendance at our Emergency Department. We were extremely disappointed to hear of your plight and sincerely apologise for any additional or undue upset that may have been caused at this time. I note you would like to take this further, however, to do so we would need more specific details and information. If you would therefore kindly consider contacting our Patient Advice & Liaison Service (PALS) on Freephone 0800 7837691 or via email on dhft.contactpals@nhs.net to provide them with more information, I am sure they will be able to investigate these matters further and the Trust will then be able to respond to your concerns more thoroughly. In the meantime, once again many thanks for taking the time to provide us with your feedback and we certainly hope you are presently feeling much better. Kind regards Patient Experience Team for Derby Hospitals NHS Foundation Trust

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