"Visit to the EAU UNIT"

About: Colchester General Hospital

I was admitted to the EAU Unit with chest and higher back pain which was dealt with very efficieny by the doctors, my concern was the nurses on call that night , they were more concerned with each other than looking after and caring for the sick , I was left uninformed and left to sit for hours without no direction or care from the nurses , after two hours I asked if I could lay down , once laying down I waited for another three hours until 3. 30 am to what was going to happen next ! Only to be told I was in hospital for the night as the consultant wanted to see me in the morning ! I was offered.not even a drink or a blanket until 9 am the next morning the nurses were not overworked that night , most of them talking amongst themselves for hours very loudly , all four patients in my ward were fed up of this as we could not sleep , all the nurses showed lack of care and respect for all their patients , just a smile would have been nice when you are not feeling that well !

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Responses

Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on Accident and emergency services at RDEE4-Colchester General Hospital at 26/10/2014 15:35:47”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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