"ward 15"

About: Castle Hill Hospital

Long term ill and palliative care patients should never be left on this ward. Care during the night and at the weekend is inadequate. Bank holidays are the worst. Vital pain relief is neglected though delays and errors. One staff member repeatedly ignored requests for pain relief despite patient being palliative care. Sleep deprivation is common as there is no regard for peace and quiet during the night. No help can be sort during hand over as there is no one willing or available. Numerous complaints regarding indifference shown by staff members have been forwarded on to PALS. Totally applauded by the repeated failings I witness for the duration of my mums stay on this ward. Things were so bad we felt we were left with no other option then to remove her from the hospital and care for her ourselves at home. This ward has some of the worst ratings on this site and someone should be asking why.

Story from NHS Choices

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Response from Castle Hill Hospital

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk or Patient Experience (01482) 675189. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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