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Poor health care and service

Story from nhs.uk

"Poor health care and service"

About: Royal Preston Hospital

I went into A&E with my wife on October 23rd, the consultant we saw was extremely unprofessional and the way that he/she talked down to my ill wife was disgusting. The consultant showed no compassion what so ever and why they work in that profession, I have no idea!

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust 9 years ago
Rhona Hartley
Head of Patient Experience and Customer Care,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 27/10/2014 at 09:27
Published on Care Opinion at 09:28

Thank you for taking the time to tell us of your wife's experience. I'm sorry to hear that the care she received was not at the standard we aim to provide to all our patients and would welcome the opportunity to discuss your wife's concerns with her. Should she feel that would be helpful, our Customer Care Team can be contacted on 01772 522521

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