"No response from fracture clinic."
About: Leicester Royal Infirmary Leicester Royal Infirmary Leicester LE1 5WW
Posted by Laura
To begin with we were very pleased with LRI A&E. We had to take our three year old there, as he had hurt his shoulder and was in a lot of pain, the staff were very sympathetic and looked after him well, we were seen straight away and didn't have to wait long for the x-Rays which showed he had broken his collar bone. The doctor told us we would need to go back a week later to the fracture clinic for more x-Rays and to make sure it is healing properly, he said we would get an appointment letter in the post, but when the letter came the app was for over three weeks time, not a week as we were told, we didn't think it was fair to make a three year old wait three weeks, what if it didn't heal correctly? We had a few questions, So I rang the number on the letter and that's when it went down hill, I spoke to a member of staff who gave me another number to ring but I got no answer, so I rang back and spoke with a different member of staff, who gave me a different number, still no answer. On one try someone did answer and very rudely told me I had the wrong number. They refused to tell me what department I had gotten through to and didn't even let me explain what I was after. Finally after a day trying to get through to the fracture clinic I had had enough and felt very disappointed and angry. All I want to know is why our three year old has to wait three weeks for a check up appointment at the fracture clinic when we were told he needed to come back in one weeks time, I never did get through to anyone in the fracture clinic even after ringing 49 TIMES! This I feel is completely unacceptable.