"Feeling frustrated at reception staff in GP practice"
About: Lanarkshire Community Services Lanarkshire Community Services
Posted by xemma (as ),
I recently attended my GP for an appointment I had made the previous week. On arrival I checked in at the desk and sat in waiting area as I was asked to do. After waiting for over an hour I again spoke to staff at desk who informed me that, as I had not been clicked in, I would not be able to see the doctor. They were unhelpful and continually repeated that I hadn't been clicked in, implying this was my fault and refusing to acknowledge their own error. I have a young child and work so being able to arrange an appointment where I am off work and have some childcare for my daughter can prove difficult at tines. I think this is unacceptable and now have to wait another week for appointment.