"I wanted to share one of the most positive..."

About: Queen Elizabeth Hospital (Gateshead)

I wanted to share one of the most positive experiences I've ever had using the maternity services at the QEH during the birth of my first son 20th-21st October 2014. I want to thank the staff on reception for organising a TENS machine quickly and for giving advice in a professional manor and ensuring we got the staff discount we were entitled to. Thank you to the staff on the assessment suite on shift who examined me 3 times over a 24hour period, who were kind, patient and helpful not only in person, but over the phone when I was in pain and crying. Thank you to the staff on the delivery suite, namely my miracle worker midwife, health care, sister and consultant. For what was the most distressing and upsetting experience physically and with complications, it doesn't shadow the high level of care, empathy and communication given to me by the staff. Thank you to the staff on the post natal ward who make the best cups of teas, answer call buttons quickly and who are so free and generous with their help and advice on breast feeding, which I struggled with. A big thank you to the midwife (who can talk!) who was a big part in my recovery on the ward as well as the health cares and the lovely student who looked after us. I have my health and my beautiful son the thank for their hard work that day. I am a district nurse myself and I am hard to please when it comes to giving a high standard of care! I will recommend the QEH maternity services to anyone. Guys, your all miracle workers. Ashlene Marshall

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