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Problems with getting my prescription

Posted By Fast423

"Problems with getting my prescription"

About: Guernsey House / Primary care addiction service Sheffield (PCASS)

(as the patient),

I've been coming to Guernsey House for four years and have never had any problems until last weekend. My prescription is given to me every saturday but this last saturday the chemist did not have my prescription in. As it was saturday, I could not do anything: my chemist tried everything and, in the end, it was sorted that I could pick the prescription up from the Wicker pharmacy at 18:00. The main thing I have to complain about is that no-one could contact the doctor who was meant to be on call at this service.

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Responses

Response from Dr Roger Smith 14 years ago
Dr Roger Smith

Submitted on 09/06/2009 at 12:28
Published on Care Opinion at 01:00

This is a reply to all the patients attending Guernsey House who have sent us their opinions of the service we are providing. We will be replying to specific individual responses but felt a general response was necessary to show that we are not ignoring the excellent feedback we have had so far.

There have been many good things said about the service as well as some specific areas that can be improved, but the overwhelming theme on the negative side has been the clinics running late, people having to wait beyond their appointment time to be seen and difficulty accessing the service when things go wrong. We have noted these complaints and are looking at ways of dealing with them. The solutions will be posted on the website for discussion.

Please keep the feedback coming and encourage other patients to participate this is a vital link in improving the service. Thank you to all of you that have responded

Dr Roger Smith

Clinical Director

Primary Care Addiction Service (PCASS)

Guernsey House

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