"Great treatment let down slightly by Admin. delays"

Referred to the hospital by my own Dentist for assessment and possible treatment. 3 month delay for appointment. No complaints. They're very busy. Extremely thorough assessment by friendly and knowledgeable staff. Reviewed by Consultant and everything explained in clear simple language. Good experience. Now awaiting for consultant to write back to the Dentist outlining further treatment required. There is currently a four week backlog apparently on letters going out. Neither my dentist or I can move forwards until the letter arrives. Very professional service let down by simple admin. issues.