"MRI scan Atkinson Morley"

About: St George's Hospital (Tooting) (London)

I attended the MRI suite in Atkinson Morley lower ground floor on Monday 20th Oct for a 7pm scan. When it was my turn, I got changed into the hospital gown which is always a challenge! I told the radiographer (I didn't catch her name) how I felt about the scanner, being enclosed etc. She was very calm, gentle and reassuring and said we would work it out to position me in the most comfortable way. Into the scanning room and I lay on the bed where preparations were made. She suggested removing the pillow from under my head so that I had more clearance then I was ready to slide into the tube. She reassured me as the bed started to move and went around to the back so that I would see her when I looked up. I was given the option of an eye mask which I declined. There was a cooling breeze which was quite soothing. When she was satisfied that I was ok she and her colleague went to start the scan. At no point did I feel the slightest urge to press the panic button, indeed I felt very calm throughout what was probably a 40 minute scan. I was so grateful to her for making me feel at ease, she was a great communicator with a lovely voice and manner. I cannot thank her enough and only wish I knew her name.

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Response from St George's Hospital (Tooting)

Thank you for taking the time to post feedback about your experience at St George’s Hospital. Your kind words of appreciation about the way a staff member communicated with a lovely voice and manner which made you feel at ease; will be sent to the manager of the service, who in turn will inform the staff.

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