"No support for lone 17 year old"

About: Addenbrooke's Hospital

17 years old, just been knocked off bike by a car. Really upset. Hungry with no money on me and family couldn't get there. Had to wait 3hours in a waiting room to see a doctor, did see someone before that to clean up bleeding face. Hated it, was really lonely and felt really anxious and panicky. Is there no support or anything if you are alone and 17? Cos there was nothing for me. I hope no one else has to experience this.

Story from NHS Choices

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Response from Addenbrooke's Hospital

Thank you taking the time to let us know about your experience in the Emergency Department. I am sorry to learn that you felt the care provided for you was unsatisfactory and upsetting. If you would like us to look into this and provide you with an individual response, please could you contact the Patient Advice and Liaison Service on 01223 216756 or email pals@addenbrookes.nhs.uk? PALS and Complaints Manager

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