"waiting time for a&e takes forever"

About: Chelsea & Westminster Hospital

Went to the a&e due to a small allergy reaction ibuprofen. Staff seems friendly enough though not helpful. The paramedics that helped me had to wait at least twenty minutes before she had been approached by a member of staff in the a&e with staff talking and laughing behind the desk. Service is slow. Staff acted like they are busy though in fact they take their time to finish a task. I find the operations very inefficient. My time is wasted.I visited st thomas hospital and I find the staff way more efficient and effective. It seems patients turnover are faster in st Thomas.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Chelsea & Westminster Hospital

Hello, We are sorry to hear about your experience. If you wish for the hospital to investigate your concerns, please contact us directly at pals@chelwest.nhs.uk Kind regards, Patient Advice and Liaison Team

  • {{helpful}} of {{total()}} people think this response is helpful