"Lack of communication between staff and staff and ..."

About: Royal Preston Hospital

My mother was admitted from Royal Blackburn with a brain aneurysm. On Ward 2a the treatment and explanations of what had happened to her were excellent. However, it was something of a roller coaster as the consultant who would have performed the operation was happy to go ahead, but half an hour later that changed and we were told that having consulted with the anaesthetist and intensive care teams, as they had refused to carry out the operation and aftercare, due to her age and health problems, the operation would not go ahead. It would have been better if the 3 teams had discussed matters between themselves, before advising us. Since then, my mother has been moved to ward 2C for conservative care and there is an on going feed of contradictory information to my brother and myself. Having been told by the consultant she would remain in Royal Blackburn for 2 - 3 weeks and then be transferred to Royal Blackburn, my brother was asked yesterday (5 days after the above information was given) if he thought she was well enough to go home, this was by a physio who had assessed her. As he said, surely the physio should advise him. The talk of her going home this weekend has now changed to her going to RBH for a week, but when I phoned I was told there was no news, even though this had just been discussed with him on the phone. Trying to make arrangements for when she comes out and her subsequent care is a nightmare, as we keep being told different things by different people. If staff spoke to each other and agreed a course of action, before talking to us, it would be prefereable.

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to tell us of your experience with regard to your mother's on-going care. We do, as a Trust appreciate the importance of effective communication with both the patient and his or her family and I am sorry to hear that your experience has not fully reflected that.

I have forwarded your concerns to the relevant clinical teams, who would be very happy to meet with you to discuss your mother's on-going care. If you feel that would be helpful, can I ask you to please contact our PALS team on 01772 522972, who will be happy to facilitate a meeting.

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