"Royal Liverpool Hospital Neck and Thyroid Cancer Clinic and Stigma"

About: The Royal Liverpool University Hospital / General medicine

(as a staff member posting for a patient/service user),

After a period of illness, I was referred to Royal Liverpool Hospital Neck and Thyroid Cancer Clinic for tests. On the initial consultation, I tried to explain symptoms. The consultant then asked if I had any neurological conditions. I explained that I did and what it was. The consultant then said to the registrar present that I would need referral to neurology. On looking at my record on screen, the registrar then pointed out that it showed I had a mental health condition not neurological. It was said in front of four staff present. This was a shock to me as it was clear the neurological condition had been put on record as a mental health condition instead. The consultant then told the registrar not to proceed with the referral to neurology. I felt stigmatized even though I knew the mental health condition must have been put on my record in error. Following this, I went for biopsies and a different consultant with a more sensitive and professional manner explained the results to me and what it meant.

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Response from Royal Liverpool and Broadgreen University Hospitals NHS Trust

Thank you for your comment. We are sorry to hear that you have some concerns about the way you were spoken to. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the PALS Team, they will be able to help. You can contact them by phoning 0151 706 4903/2265, via PALS@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265