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Care Opinion

no help what so ever

Story from nhs.uk

"no help what so ever"

About: Manchester Royal Infirmary

visited accident and emergency three times with damaged carf mussle totally un helpful could not walk on left leg totally in agony asked for walking aid they said no don't have any will have to buy your own already suffer with cronic pain in hips back neck since then have fell over three times and am now in a worst state than before iam fifthy four and have only used a ambulance once in my life which wasn't on this occasion this national health service is worst than ever

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Responses

Response from Manchester University NHS Foundation Trust 9 years ago
Manchester University NHS Foundation Trust

Submitted on 17/11/2014 at 13:50
Published on Care Opinion at 14:28

Thank you for your feedback following your visit to us in September 2014. We were sorry to learn that you found staff unhelpful when you were clearly struggling to mobilise and were in pain. The issues you have raised have been shared with the staff in the Emergency Department however, it is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and therefore if you would like to share your concerns in more detail please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

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