"I will never call the crisis team again"

About 2 weeks ago, I was feeling very low in mood. I had a visit from my CPN and she said she wanted me to call the crisis team when I needed to. I had earlier expressed that I found it very difficult to pick the phone up and call them, as I have had bad experiences with the crisis team before and this had put me off. On the same evening, I was very distressed. Eventually I called the crisis team, I was very nervous and crying as my thoughts were giving me a lot of distress. The first person I spoke to was understanding and listened to me. She was trying to get me to calm down, so I could talk to her better and so she could understand me more. She did this in a kind and caring way. After a few minutes, I started to calm down and she said she would ring back in an hour. I did get a call back but from somebody different, when I heard this person’s voice my heart sank, as I have had bad experiences with him before. I was again in a distressed way. I was crying, but was able to express how I felt. He was very arrogant hardly spoken and said 3 times "look do you want to call back tomorrow when you have stopped crying“

Why did I call the crisis team? Was it because I was full of the joys of spring and just wanted a natter? Or was it in fact that I was in crisis and needed help? I was in crisis I was so upset they didn’t help, he made me feel worse. I will never call the crisis team again. I feel that they they let me down. The comments I have had have made me feel that they don’t take me seriously and if I really wanted to kill myself I would have by now. But I know it’s not like that. I think this is disgusting.