"Medical assessment unit "

About: Royal Derby Hospital

(as the patient),

When I was admitted to MAU I was very unwell. On arrival I needed to move from A&E's trolley to a bed. The nurses asked me if I was able to move myself, I moved my bottom perhaps an inch, but could not go further. They said you can't can you and told me to stay there. Then 2 nurses, without another word to me, proceeded to move me. I was rolled, slid and lifted, without a single word being spoken. I was very frightened as I did not understand what was happening to me. I should note that they did use the correct procedure.

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Response from PALS Team, Patient Experience Team, Patient Experience Team, Derby Hospitals NHS Foundation Trust

Many thanks for providing us with your feedback following your recent experience as a patient in this Hospital. I will certainly ensure these comments are fedback to the staff in our Medical Assessment Unit, however if you would prefer a more thorough response, we would need more specific details. To give us the opportunity to look further into this matter can you kindly contact our Patient Advice & Liaison Service (PALS) on Freephone 0800 7837691 or via email on dhft.contactpals@nhs.net who will certainly try to assist you further.

In the meantime, please accept our sincere apologies for any upset caused on this occasion and may I once again thank you for taking the time to provide us with your comments.

Kind regards

The Patient Experience Team, on behalf of Derby Hospitals NHS Foundation Trust

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