"Chest pain and difficulty breathing whilst 8 months pregnant"

About: North West Ambulance Service NHS Trust / Emergency ambulance Tameside General Hospital / Accident and emergency

(as the patient),

Was having difficulty breathing so called NHS Direct. I wanted advice to help me sleep as I assumed it was just a bad cold and cough. The advisor asked me a series of questions and explained that my symptoms required a paramedic to be sent which frightened me as prior to this, my only experience with paramedics had been on a first aid course.

The ambulance arrived and the two paramedics began their checks. I was embarrassed as I felt it was unnecessary but they reassured me and told me they suspected infection. They were wonderful, really kind and explained everything. I went in the ambulance and was wheeled to ambulance check-in. The nurse was lovely and quickly assessed me with an ECG, blood sample, temperature & blood pressure. I was put on a nebuliser & given steroids. My breathing improved quickly. The doctor explained everything and gave me a prescription. They were thorough, professional, kind and made me feel safe. 10 out of 10!

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Thank you for your lovely comments. We are working hard to ensure patients who attend our hospital have a positive experience. I will ensure staff in the department and the ambulance service receive your lovely and positive feedback.

Thank you again

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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Response from North West Ambulance Service NHS Trust

Many thanks for taking the time to provide feedback on your experience of using North West Ambulance Service NHS Trust. It is always pleasing to hear positive feedback about the service we are providing.

It is possible to identify the crew who attended you and if you would like us to forward you comments on, please can you email patientexperience@nwas.nhs.uk with the date and location the ambulance attended and the feedback you would like to share with the crew concerned and we will make all the necessary arrangements.

Best wishes for the future.

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