"Care of my mother"

About: Castle Hill Hospital

My mother is currently in the hospital and at 9 pm sunday night was moved from one ward to another. The ward she was moved to was on the first floor which meant going into an elevator. My mother is 79 years old and is petrified of closed spaces and elevators and was forced in. When the kids in the family were ill and in Hull Royal my mother walked up the stairs rather than the lift. This treatment of my mother was disgusting and I would like to know who I should contact regarding this issue. Steve mums eldest son

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Response from Castle Hill Hospital

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk or Patient Experience (01482) 675189 If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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