"Throughout the process the team has been fantastic"

About: Colchester General Hospital / Urology

(as the patient),

I was diagnosed with a tumour in my right kidney around 6 weeks ago following a CT scan. I had an operation to remove my right kidney and then recovered in the Mersea Ward. My consultant was Mr Pillai whom I believe was assisted by Mr Deshpande for the surgery.

Throughout the process Mr Pillai, Mr Deshpande and the team at the Urology Unit have been fantastic. No question has been too silly to ask, and I have never felt that anyone does not have time to talk to me. Things have been explained clearer to me and I have always been treated with kindness and consideration. The staff on Mersea ward were also wonderful, keeping things upbeat for me and again being professional yet also easy going.

I am sure that I was able to be discharged so quickly after the surgery because of the excellent care I received and the skill with which the team performed my operation.

The food was not fantastic - but that is such a minor issue in the greater scheme of things.

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Response from Paul Searle, Head of Communications, Colchester Hospital University NHS Foundation Trust

picture of Paul Searle

Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers.

We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category.

You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards

The Care Quality Commission (CQC) want to know what people think about our services - good or bad. http://www.cqc.org.uk/share-your-experience-finder

Could you also email the Colchester Gazette and ask them to publish a letter? Email is: gazette.letters@nqe.com

Lastly, we ask people like you who support our hospital to show that support by becoming a member. Sign up here: http://bit.ly/1c0LPjY

You’ll get our Mainstream magazine four times a year for free!

And don’t forget, you could follow us on Twitter or “Like” us on our Facebook Pages.

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