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Thanks

Posted By thankful patient01

"Thanks "

About: Crosshouse Hospital / General Surgery

(as the patient),

I have recently been in hospital having unplanned surgery. Having never had any surgery previously and nor being under general anaesthetic I was very apprehensive about this. The Nurses who came to collect me from the ward on the morning of the surgery couldn't have been any more nicer to me, they were lovely. They could tell I was nervous and tried to put me at ease. Upon arrival in surgery I had more checks to go over and various people were coming to see me and go over some questions. This is when I started to get quite upset. I felt so silly, however all the staff involved there, were so good with me and really tried their best to reassure me, right up until I was given the anaesthetic.

I would really appreciate it if my thanks could be passed on to this particular team?

I am pleased to say I am now fully recovered.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 21/10/2014 at 16:38
Published on Care Opinion on 22/10/2014 at 09:59

picture of Eunice Goodwin

Dear thankful patient01,

Having never had a general anaesthetic before, it is totally understandable why you had concerns, most folk would. I will be delighted to pass this to the team and thank you for bringing your experience to our attention. It makes such a difference to be treated with kindness and consideration and very good for staff to know that they have made a difference.

I am glad you are fully recovered now.

Take care,

Eunice

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