"Atrocious wait for a follow up appointment"

About: Royal Preston Hospital

I had a colonoscopy on the 13th October 2014, I was supposed to have a follow up appointment within 4 weeks, it is now the 20th October, 10 weeks later, I still do not have an appointment date. It seems nobody is in a position to help me, I have contacted the secretaries and was told they do not make the appointments. This is a very poor system, heaven knows how long it will be before I am operated on. I worked for this health authority for 15 years and do not remember follow ups taking this long!

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. I am sorry to hear of the delay you have encountered in receiving your follow-up appointment. Can I ask you to please contact our PALS department on 01772 522972, who will be happy to liaise with the relevant department regarding your appointment.

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