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Catalogue of unavoidable distress

Story from nhs.uk

"Catalogue of unavoidable distress"

About: Lincoln County Hospital

Discharged from Lincoln County Hospital over two weeks ago, with surgical hernias. My wife was told she would be seen in two weeks time in outpatients. Chasing it up daily, no appointment was ever made, no referral received. 48hours later, had to call 999 admitted as emergency, onto SEAU. Where apart from an NG drain not being observed correctly, having to change her soiled bedding for her whilst staff sat around giggling, and witnessing poor contamination prevention methods. My wife was taken on Sunday for an operation. Post op she went to Greetwell Ward where she is now and where good practice, good nursing and standards are by far a million times better.

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Responses

Response from United Lincolnshire Hospitals NHS Trust 9 years ago
United Lincolnshire Hospitals NHS Trust

Submitted on 22/10/2014 at 16:29
Published on Care Opinion at 22:25

Dear Garry

Thank you for bringing these issues to my attention and for agreeing to see me today on Greetwell Ward with your wife. I was reassured to hear that you were both very happy with the care and staff on Greetwell Ward and that this had restored both of your confidence. Following discussion of the concerns you raised about your stay on SEAU I confirmed that this was not a standard of care that was acceptable, nor were the behaviours of the staff as I would have wished. I will be speaking to the team on SEAU about the issue you have raised in general and I will discuss with the Ward Sister about the standards I expect. Once again thank you for reporting your concerns and I wish your wife well in her recovery.

Regards

Julie Scott

Matron Surgery

Lincoln County Hospital

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