"Poor treatment"

About: Royal Preston Hospital

My daughter was told by a doctor 3 years ago that she was wasting his time. She had been referred with a heart murmur. (Her father dropped dead at48.after having an ECG which was supposedly clear. )Now it appears this doctor? misread her results and she is to be referred again. She could have a damaged valve. She is 27 years old. What is happening to the NHS? It's dreadful. Nurses were shouting, chaos seems to reign. Places to wait are cramped and murky. GPS are no better. They don't know their patients or connect families or listen properly to patients. It's a disgrace. There is no effective communication between the hospital and GPs either. Letters either come in identical pairs or not at all. So unprofessional. My husband was also misdiagnosed 8months ago by the GP causing an 8 month delay in finding his stage4 oesophageal cancer. Surely this sort of inefficiency costs more in the long run for the NHS

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provided your feedback. I was concerned to hear of your daughter's experience and would welcome the opportunity to discuss her concerns with her and to try to resolve the situation. If she would be happy to do so, can I ask her to please contact me directly on 01772 522793.

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