"Put Downs"

About: Broadgreen Hospital Liverpool Heart and Chest Hospital

I expected better. I was initially surprised that most of the patient's where from out side Liverpool. When I asked at the reception if one of my family could stay at the Hospital a rather superior Nursing Sister told the receptionist 'this young man wants information '. I got no further as it seems only people from outside Liverpool could stay at the rooms provided at the hospital. It was only for people from Wales , Isle of Man ect. When I asked in Birch Ward about a spare room that had a great views of the wood across the way I was again told there were many people ahead of me wanting it . I was again addressed as ' young man' in a discussion between a trainee nurse ( in white) and a male sister . The room then remained empty for a week. The hot meals of an evening were terrible . Usually dried up . The sandwiches and soup of a lunch time were good. After my operation the Nurses looking after me in the intensive care area (Pocco) were first rate I could not praise them more. Unfortunately then I was taken to Elm Ward and things changed . A Nurse on the first day in there started shouting orders at me ( I could not believe it) she and her understudy were only there for a day ' thank God '. Another patient just before he left for home said he had received the same treatment. When It was time for me to go home a young nurse suddenly appeared and said she needed a blood test from me . When she had attempted the test she was told it should have been the patient in the next bed . When my family picked me up that night I just could not wait to get out and home. Although some of my treatment was unbelievably poor . I was never asked by anyone ( ward manager, ward sister) . How I felt about my stay there.. But above all this I can only say that those Nurses in Birch and the Intensive Care ward who were very professional and of cause the Cardiologist's and Surgeon could not have been bettered.

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Response from Royal Liverpool and Broadgreen University Hospitals NHS Trust

We are sorry but we do not run the service at Birch Ward. You will need to address your comments to Liverpool Heart and Chest Hospital who will be able to assist you. Thanks.