" Appointment cancelled while I was in the hospital"

About: Solihull Hospital / Respiratory medicine

(as the patient),

I arrived at the hospital at 10: 50 (25 minutes early) for my 11: 15 appointment with Respiratory. I signed in at Out Patients and was asked to go for a breathing test. When I returned to Out Patients for the next step of my appointment (at 11: 25) I was told the consultant had already gone as he had a clinic elsewhere and had to allow time to get to it.

I have already waited months for this appointment and told the earliest will now be December.

If I had been in with the consultant at my appointed time would he have left half way through?

Was the breathing test even necessary given I'd been in a spirometry test just a couple of months earlier?

Why was no mention of this 'required' test made in the letter. Perhaps suggesting I arrived earlier?

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Responses

Response from Vanessa Wort, Head Nurse Solihull Hospital, Heart Of England NHS Foundation Trust

I am very sorry to hear about your experience at your recent outpatient appointment. If you would like to contact Patient Services on 0121 424 0808 we would be happy to look into the details of your case and the concerns you have raised.

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Response from Solihull Hospital

I am very sorry to hear about your experience at your recent outpatient appointment. If you would like to contact Patient Services on 0121 424 0808 we would be happy to look into the details of your case and the concerns you have raised. Regards Vanessa Wort

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