"Is this how we treat elderly people?"

My friends neighbour - an elderly lady living in sheltered accommodation - ended up at your A & E yesterday, (18.10.14). She had fallen at home and was taken to hospital via ambulance. She had a bang to her head. Treatment was given, but the lady was then sent home on the bus! Yes, really. She was advised by your staff that there was a bus stop just outside. This meant she had to take a bus into Rochdale and then home to Whitworth. From the bus stop there there is a good 10 minutes walk! What would your position have been had this lady collapsed on the bus? She has no family to collect her from the A&E. Please check on your policy & procedures. I am disgusted with this.