"Daughter of 10 months with a head injury and cut."

About: Princess of Wales Hospital

I rarely ever write reviews but I am so annoyed by the waiting time at the princess of Wales hospital that I felt I had to write a review. My daughter of 10 months fell and bumped her eye and head which was cut. My partner took her straight to the hospital as it was a head injury with a baby, he was not seen for nearly 3 hours and my daughter was screaming, he was informed that because it was Sunday the waiting time was longer because the hospital was busy from the night before. Sorry that is not good enoug, a child and elderly should always have priority over drunken falls. I think the staff ( nurses) are put under so much pressure there that they need to employ more staff. Surely that's why we pay our tax?.

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Response from Princess of Wales Hospital

Thank you taking the time to share your experience of using the Minor Injury Unit based on the Princess of Wales Hospital in Ely, Cambridgeshire, and your wait to be seen, posted on NHS Choices Sunday 19th October 2014. To help with our investigation would you be able to telephone or e-mail our PALS & Patient Experience Team with more information: Tel: 01480 355 184 / 0800 013 2511 / 0750 7195 375 ccs-tr.pals@nhs.net I look forward to hearing back from you. Yours sincerely Chris Hampson (Mr) PALS & Public Engagement Co ordinator Cambridgeshire Community Services NHS Trust

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