"Care and consideration shown during a recent..."

Upmost quality care was shown towards me and my mum during a recent appointment at the eye clinic and exceptional kindness was given by a nurse. My mum has Alzeimers and finds different surroundings very difficult, I rang the day before to pre-warn the staff of this and was asked to make myself known as soon as we arrived, the nurse could not have been more helpful and made every effort to make the necessary visit to clinic as stress free as she could, this included finding a quiet space away from crowds and pre-advising doctor of situation. She took the time to speak to my mum (which very few people do!) and I was really impressed with the service that was given. Well done Kings Mill and a big thank you to the nurse (please pass on my thanks to her). This hospital often gets a bad press - but I can assure you that a great many good things happen too and these outweigh the few exceptional bad ones.