"I would rather try to do the exercises myself than feel demoralised by this person"

About: Northern General Hospital / Trauma and orthopaedics

(as the patient),

I had a fall while out walking and hurt my shoulder. The A&E were very good so were the xray dep and my visits to the consultant were ok. I was referred to the physiotherapy dept and he was offhand, pulled faces when I explained how much pain I am in. He said oh well at least you don't have to do the house work. I pointed out that I enjoy doing house work.

Later when he was explaining the exercises to me he said oh well you said you like house work, get the polishing done and demonstrated a circular polishing motion. To say I am upset is an understatement and will not be going for my appointment. I would rather try to do the exercises myself than feel demoralised by this person

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Responses

Response from Debbie Fletcher, Patient Partnership, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Charlie

Thank you for taking time to post your experiences of our services. I am pleased to hear that you are very happy with the care you received in our Accident and Emergency Department and X-ray Department, but very sorry to hear of your experience with the Physiotherapist. We would like to be given the opportunity to investigate this matter and provide you with a more detailed response. If you would like to take up this opportunity, please do not hesitate to contact our Patient Services Team on 0114 2712400 and a member of staff will assist you further.

Kind regards

Debbie Fletcher

Patient Partnership Department.

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Response from Debbie Fletcher, Patient Partnership, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Charlie

I am pleased to note that a senior member of staff within the Trust is now managing your concerns. Please be assured that the issues you have raised are being taken serioulsy and are receiving our full attention.

Thank you once again, we very much value feedback from our patietns in order to continue to improve the quality and efficiency of our services.

Debbie Fletcher

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