"Hip Replacement - will it ever be done?"

About: Colchester General Hospital

74 yr old mother-in-law saw consultant in early June regarding hip replacement surgery. 18 weeks from initial referral was end of September. We finally got an appointment for a pre-Op assessment for 22nd October (approx. 21 weeks from initial referral). This has now been cancelled because the consultant will be on holiday (the cancellation came a week after the appointment was confirmed!) and pre-Op rebooked for the middle of November (so approx. 25 weeks). We are beginning to think that maybe we should have asked for the referral to go to Broomfield instead. I can't really give any ratings for staff or facilities as we're still waiting.

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Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on General Surgery at RDEE4-Colchester General Hospital at 17/10/2014 14:58:29”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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