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"Lost all faith in this hospital"

About: Queen's Hospital (Romford)

Placed on a 2 week pathway, at a time when you are stressed and fearful, to constantly have to chase for appointments and results is an extra pressure that is not helpful. I complained to PALS 4 times, who never respond after the intial taking of the complaint. Poor care, poor communication and feeling very let down!

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Responses

Response from Queen's Hospital 9 years ago
Queen's Hospital
Submitted on 31/10/2014 at 15:51
Published on nhs.uk on 01/11/2014 at 03:00


Thank you for leaving your comment on NHS Choices. I’m sorry that you feel you have been let down and that our PALS department have not responded to your complaint. I would encourage you to contact our Complaints and PALS Manager by email on PALS@bhrhospitals.nhs.uk so we can investigate this for you. Yours sincerely, Flo Panel-Coates Chief Nurse

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