"Lost all faith in this hospital"

About: Queen's Hospital (Romford)

Placed on a 2 week pathway, at a time when you are stressed and fearful, to constantly have to chase for appointments and results is an extra pressure that is not helpful. I complained to PALS 4 times, who never respond after the intial taking of the complaint. Poor care, poor communication and feeling very let down!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Queen's Hospital

Thank you for leaving your comment on NHS Choices. I’m sorry that you feel you have been let down and that our PALS department have not responded to your complaint. I would encourage you to contact our Complaints and PALS Manager by email on PALS@bhrhospitals.nhs.uk so we can investigate this for you. Yours sincerely, Flo Panel-Coates Chief Nurse

  • {{helpful}} of {{total()}} people think this response is helpful