"A&E and Ortho D3"

About: Queen Alexandra Hospital

A&E quite poor - lack of communication and attention to very low blood pressure that required fluids - not given till three hours later. No communication unless we pushed Transferred to ward at 4.00 am. Choices explained to parent at ward round later that day, when very tired and only heard that they would 'die' no matter what they decided. Waited for 'team' seen by consultant who made it clear they had 'dropped everything to see us', they explained options again with family. Since then no communication with NOK and main carer, As no treatment available except plaster parent wishes to return home. Hospital pushing for care home. This is not an option for them. Hygiene not great amongst some staff, not cleaning hands in between patients. Poor communication unless you push, or ask the right questions. Not a good thing to be an older person on QAH.

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Responses

Response from Queen Alexandra Hospital

Thank you for taking the time to write in. We are sorry that your experience was not satisfactory and would like to apologise for this. if you would like to discuss your concerns further or have anything you would like looked into, please contact the PALS Team on 0800 9716039 or via email at PHT.PALS@porthosp.nhs.uk as they would be more than happy to discuss this with you.

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