"Disgraceful experience"

About: Royal Oldham Hospital

I was referred by my GP for a suspected uti/ovarian cyst. On arrival at the gynaecology assessment unit there was no warm welcome in fact I was made to feel like an inconvenience. I arrived at 11am have various tests and procedures. By 3pm I was placed on a side ward the staff told me that I would have to stay in for 24 hours on an antibiotic drip. However they couldn't find a bed for me as I needed to be treated for a uti and the ovarian cyst would be treated as an outpatient. I had no fluid or pain relief all I was told is that there was no one would provide a bed. Eventually by 5pm I was provided some uv fluid and paracetamol . Another doctor came to see me he was angry that I hadn't been given any of the iv antibiotics I needed or enough fluid as I was very dehydrated. I finally received the first course of iv antibiotics by 6pm. The doctor told me I would be going home that evening but the nurses contradicted the doctors and no one would tell me what was going on. I was transferred to ward f7 a respiratory ward for a uti infection? The Staff on this ward was extremely rude it took an hour for a nurse to come over to me luckily the doctor who had been treating me arrived and was very angry that I hadn't been given the second dose of antibiotics and discharged. finally by 9.30pm I had been given the second iv antibiotics and discharged. I was told to take oral antibiotics given a dose to take home and told my prescription would be ready for collection on Thursday. I phoned several times only to be told it hadn't come back from the pharmacy. When I phoned on Friday morning I spoke to the ward clerk who could only apologies and said she'd chase the pharmacy and I'm still waiting for my antibiotics! This hospital is an absolute farce

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Responses

Response from Royal Oldham Hospital

We are sorry to read you were not happy with the service you received in the Gynaecology department at the Royal Oldham Hospital. If you wish to discuss your concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897. We will also forward your comment to the department manager to address.

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