"Out-patient care - 11 year old son"

About: Doncaster Royal Infirmary

Out patient diagnosis of asthma. Busy waiting area, but that's expected. Efficient management of the multiple clinic sessions, staff getting on with it. Good attention to our needs. Tip for future visitors - follow the signs. Due to the age of the building it's like a rabbit warren. Although having to find the one sign you want out of ten or more on display can feel overwhelming, it works. Blood sample department was efficient (ticket system). Diagnosis still to follow. Will offer a further review following this.

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Responses

Response from Doncaster Royal Infirmary

Thank you for your positive review of our hospital and services, which we are sure will also be of value to prospective patients who may look to NHS Choices for more information about Doncaster and Bassetlaw Hospitals. We hope that your further contact with us is equally positive, but please let us know either way so we can contuinue to pass on patient feedback to the relevant departments and staff. We have a Patient Advice and Liaison Service (PALS) who can be contacted via any of the following: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk PALS staff will ensure that a response is made, whichever telephone number is used. Written communication can also be sent to: Patient Advice & Liaison Service Doncaster Royal Infirmary Armthorpe Road Doncaster DN2 5LT Thank you.

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