"Access for disabled people"

About: Musgrove Park Hospital

I attend several different clinics, Rheumatology, Eye Clinic and bowel disease clinic . The disabled car park is quite a way from any of these clinics since the helipad has been installed and is often full. It is always a painful struggle to get from the car to the hospital department, due to the distance. I feel that the car park charges are a rip off, on a normal appointment, which is usually running at least 30 minutes late, my car park charges are £3.60. How can this be justified when most of the time, doctors are running behind time? Treatment wise, I always find the doctors and nurses pleasant and helpful . Luckily, I have been able to switch my rheumatology appointments to Bridgwater, where the parking is easier, closer to the hospital and free!

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Response from Musgrove Park Hospital

I have just read your comments and I am very sorry to read about your concerns regarding getting to your appointments from the car park (and the charges) at Musgrove Park Hospital. Would you like to contact the Patient Advice & Liaison Service (PALS) at Musgrove Park so that one of our PALS Officers can help you? Please telephone: 01823 343536 or e-mail the team: pals@tst.nhs.uk I would also like to thank you for your kind comments about the staff who treat you. Lucille Hoose. PALS & Complaints Lead

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