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Big thank you

Story from nhs.uk

"Big thank you"

About: Arrowe Park Hospital

I would like to send a big thankyou to a particular member of staff on the A&E dept whom was on shift on Monday morning. I had to bring my daughter in after taking an overdose and this staff member was so caring bringing us drinks and food and checking up on us to make sure we were ok. She also chased up results sonwe didnt have to spend morentime than needed in the department. I was totally shell shocked at what had happpened and they were so lovely telling my daughter not to worry about anything. Please make sure she knows how she is appreciated by her patients etc even though we are all only passing through. Thank you again.

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Responses

Response from Arrowe Park Hospital 9 years ago
Arrowe Park Hospital

Submitted on 30/10/2014 at 13:52
Published on nhs.uk on 31/10/2014 at 03:00

Thank you very much for your kind comments. We are extremely grateful that you have taken the time to provide this feedback. We are proud that our staff were able to help you and your daughter so well at what was clearly a very difficult time for you both. Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff in our Emergency Department. If we can be of further assistance in any way, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. Wirral University Teaching Hospital NHS Foundation Trust

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