"Great day out apart from the op."

About: St John's Hospital / General Surgery

(as the patient),

Once I found the name of some to contact I fired of the complimentary email. Here is some of it.

Yesterday I had a small procedure at the Day Unit at St John's Hospital, Livingston and yet again the service was almost impeccable, I have to say impeccable as there was one thing I found odd. This time I was asked to change into theatre gear in a cubicle and was asked whether my clothes would fit in my bag. I was fortunate to have a bag big enough but I suspect many do not. Then the bag is whisked off to your bed and you to the waiting room. So perhaps a note of advice in the Preparing for your operation booklet might be helpful.

But that was a minor issue my email is to sing the praises of the staff at St John's Hospital from the receptionist to ward staff to theatre staff to recovery room staff, in particular Claire and Stephanie in that department, to the porters in fact everyone including rare praise indeed from me my consultant Andy Evans whose honesty, willingness to answer questions and generally make me the patient feel part of the whole process unlike many other consultants I have had the misfortune to be treated by.

But the professionalism, kindness, humour, efficiency of staff was second to none and made the whole experience bearable.

I would be grateful if you could pass on my thanks to the staff for making me feel at ease, making me laugh, and most of all looking after me so well.

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Response from Customer Relations and Feedback Team, NHS Lothian

Dear MrFraggle

Thank you very much for your positive feedback. I will ensure this is passed on to the relevant staff members The staff will really appreciate reading this and can also consider your other feedback.

Hope you are making a good recovery.

Update posted by MrFraggle (the patient)

To the Customer Relations and Feedback Team

Thanks from you is unwanted and as for passing it on will this be this year or next as I believe nothing where your department is concerned happens without a lengthy departmental discussion then of course you do need to get any action signed off etc etc.

I will make one point to you though it would be simpler if individual hospitals had details of overall managers so that rather than using CRaFT that way we, the patient, are more likely to know that our thanks have got to the relevant department.