"First class service"

About: Royal Cornwall Hospital (Treliske) / Accident and emergency South Western Ambulance Service NHS Foundation Trust

(as the patient),

To whom it may concern.

On Thursday 16 October, whilst at my home near Falmouth I suffered what was diagnosed as a severe reaction to something unidentified. My wife in her concern dialled 999. Fortunately, I was in a bad way when the Paramedics and subsequently the ambulance arrived, presumably from Falmouth, otherwise I fear that the casualty staff RCH Treliske would think me to have been shamming as I was almost back to normal on arrival at A & E.

The NHS suffers from much criticism, perhaps some justified, but I doubt that most critics have been to some of the places in the world which I have. I found the entire experience to be a first class service, from the first arrival of a Paramedic until my discharge later that evening. Had I not felt so grim initially I would have accepted it as a pleasant adventure. This bears out the experiences which all of my family have also had in the past.

I would wish you to pass my comments to the appropriate Ambulance Station at your convenience.

Thank you NHS

Yours gratefully,

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Dickey Jack

Thank you for taking the time to share your experience. I hope you are feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I have identified the members of staff who came to your aid and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards

Laura

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Response from Royal Cornwall Hospital (Treliske)

We do apologise that due to a fault on the NHS Choices website we have only just been made aware of the comment you posted on Patient Opinion in October last year. It was kind of you to take the time to tell us how satisfied you were with your care. Thank you.