"discusted"

About: Arrowe Park Hospital

I am so discusted in the level of care in this hospital. My parner was admitted last night wit suspected appendicitis and the next morning found hinself on a urology ward with a catheter to monitor his fludid intake/out and so far he has been told by doctor his kidney is fine (no mention of his appendix) the nurses have taken his blood pressure once in the last 12hours he has been emptying his own catheter bag and dispite requesting information on what exactly is wrong with him they keep saying ill go fibd out and no-one ever comes back it is discusting. There is zero standards and I recommend if you are unwell to go elsewhere or look after yourself youll do a better job!!!!!!!

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Responses

Response from Arrowe Park Hospital

We are very sorry to hear about the experience you and your partner had at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We are keen to investigate what happened during your partner's admission. To do so, we would need to discuss confidential information and find out more information about what happened. If you and your partner would like us to investigate your concerns, please ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns.

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