"Gall B;adder Removal"

I initially attended for my consultant appointment, and the first impressions are that you have accidentally walked into the lobby of a 5 star hotel. I registered with reception and was offered a complimentary refreshment from the coffee shop, as well as access to the daily newspapers. I was pleasantly surprised when the consultant himself collected me from the reception area. I subsequently attended a pre-op assessment the week before the scheduled surgery and repeated the pleasant experience of my first visit. On the day of surgery I was promptly taken up to the day care facility and allocated my own private pod with WC facilities, TV etc. I was visited by the surgeon and the anaesthetist and briefed before the operation which carried out just a matter of yards away. After the operation I was returned to the pod and was again visited by the surgeon around lunchtime to assess how well things had gone. I was offered a choice of sandwiches and if the rest of the culinary offerings is of the same standard then longer term in-patients are in for a treat! I was discharged 6 hours after admission. Since the operation I have had two follow up phone calls checking that all was well. As an overall experience I cannot fault this hospital. I have had a number of hospital experiences in both the NHS and private sectors and this particular hospital is leagues ahead!

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Responses

Response from Circle Reading

Thank you for taking the time to share your valuable feedback. We are delighted that this was your experience. We have shared your comments with all the members of staff involved in your care.

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