"massively disapointed and dirty"

About: Southmead Hospital

I came in for a Hip replacement and found that the parking is too far away, doctors do not comunicate with anybody i.e other staff and myself. I was in a single room to which is soul distroying if you have no entertainment. Also when in my bed you can see the opposite sex in the room across from you striping off which is not plesant and not fair on all patiants , dignity is out the window, you might as well mix us up in a 4 beded bay. when you ask a nurse for help all you here is its not my patiant. I thought its one ward and one team. The only staff i can say who does look after you are the health care assistants, and i feel they are abused by many nurses as you lay there listening to nurses on there case. When i came in the move maker was very helpful When taken to X-ray the lifts were very dirty, the X-ray porters were great as they cheered me up and waited to take me back which was a nice personal touch. I have now recovered from my hip replacement. I would like to see the following improved: Single rooms, you should not see the opposite sex in there rooms as its uncomfortable each four rooms should be all male, and the next four should be all female. doctors need to communicate more with there patiants and other staff. roll on the new car park. visitor restraunt is needed not costa coffee on every turn and the shop needs to be looked at as this is not a motorway service station.

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Responses

Response from Southmead Hospital

Dear Anonymous – thank you for taking the trouble to post your views of Southmead Hospital. I am sorry that your overall experience was poor, but pleased that you found the care and help provided by the move makers, porters and healthcare workers to be positive. I was also pleased to learn that you are now recovering well from your hip replacement. It is important that patients are able to ask questions and feel comfortable with the care provided by the consultants, doctors and nursing staff and I apologise that you felt no one communicated with you, or took the time to make sure you did not have any questions. The Trust is running an “iCARE” programme designed to make staff view the service they provide from a patient’s perspective and your comments about communication will be feed into this programme. The design of the new hospital building was carefully researched and I understand was based on a number of other new and successful hospital designs used across Europe. It is clear from other feedback received that the new design has thrown up a number of unanticipated issues, and your comments about being able to view occupants in other rooms is one of these. Please be assured your comments will be fed into this process. The new Brunel Building has now had Wi-Fi installed to allow for use of personal entertainment devices such as tables and phones, and the use of internet TV’s which will also provide for radio is to be trailed. In respect of your comments about provision of a restaurant, phase two of the development will also see more and different retail outlets which will allow visitors to enjoy a better variety of hot food. Finally, I apologise that you found the lifts to be dirty. This is not acceptable. A rota for cleaning exists for all parts of the hospital and I have passed your comments back to the facilities directorate so the cleaning standards can be checked. Thank you once again for your comments - regards. Steve Sykes Advice and Complaints Manager

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