"Arriva Hospital Transport"
About: Arriva Transport Solutions Limited Arriva Transport Solutions Limited SR3 3XP www.arriva.co.uk
Posted by wallyb (as ),
This is a sort of sequel to a story I told two weeks ago regarding Hospital Transport and if this story keeps up it has every chance of developing into a saga
I pre-booked transport with Arriva for an Hospital appointment at the Pacemaker Clinic UHSM Wythenshawe the time of the appointment was for 2-45pm and I was ready and waiting 2 hours before as they request you to be. 2-45pm came and they had not turned up so I rang them and the operator asked for my phone number and she would get the driver to call me so while I was waiting I rang the Pacemaker Clinic and they said the deadline for me to be there was 3-30pm, 30 mins had passed and no call from the Arriva driver so I rang again another operator answered so I gave her the story blah blah and she said they did not have a phone number on record for me so they could not phone but if I gave her my number she would get the driver to ring me with an ETA. So to cut a long story short I received no call and at 3-55pm a driver from Arriva came to the door I explained to him that it was too late as 3-30pm was the deadline, he was very courteous and apologetic and informed me he had only been given the job 20mins previous, I will say no more except that I missed a very important appointment to have my Pacemaker and wound checked that had only been inserted 2 weeks ago.... lets hope it keeps going! !