"Horrendous time keeping"

About: Royal Oldham Hospital

I'd had my usual 6 month check up and to no shock they were running late (not that they informed any of us I'm the waiting room - which was at full capacity). My appointment was at 16:10 and I wasn't seen until 18:05! I had to leave the waiting room to go back to my car and put another ticket on, it may not be a huge amount of money but when it's not my fault and I've already had to take time out of work which I will not be paid for it's ridiculous, not so much as an apology was given either. I don't think I have been seen at my scheduled appointment time since I've been there, which is over 3 years now. I must admit that the nurses who took my water sample I couldn't fault, and the receptionist was friendly enough but they should have at least told patients upon booking in that their clinic was running 2 hours behind.

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Responses

Response from Royal Oldham Hospital

Sorry to read your comment regarding your visit to the Urology department at the Royal Oldham Hospital. If you wish to discuss your concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897. We will also forward your comment to the department manager to address.

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