About: Duchess Of Kent Hospital

I would rather travel than come here. It's dirty and when, on the rare occasion, there is staff around, none of them know what's going on. When I had an appointment booked. there was no receptionist to book in with and I had to wait for about 45 minutes to let someone know I was there so the doctor could see me. The only person that treated me with respect, and quite frankly as a human being, was a single nurse who I only saw for a few minutes at each appointment. Even though I needed further treatment, the doctor I was regularly seeing was retiring so she told me that instead of going through finding a new doctor to see me which would've been time consuming for her last day (wow), I would not get another appointment and would just have to learn to live with my condition which I now suffer even worse with so big thanks to her for that.

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Response from Duchess Of Kent Hospital

Good morning. Thank you for your visit regarding your visit to the Duchess of Kent Hospital. I am sorry your experiences have not been pleasant and we will of course investigate this for you.. I should be grateful therefore, if you would contact our Patient Advice & Liaison Service (PALS) on 01642 854807 at your earliest convenience, to discuss your concerns further and provide our staff with further details. Yours sincerely Miss Barbara Bellamy Patient Relations Secretary

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